Faulty Products
We take great pride in the quality of our products. You are required to notify us of any faulty product by email within 48 hours and you must return the item within 7 days of receipt of your goods. If you inform us you have received a faulty product then we will supply a replacement at our cost once the faulty product has been returned to us within 7 days. If the product is no longer available we will offer you an alternative or a refund covering the cost of the product only. Please note: Due to health reasons, Cosmetics, Hair Care Products and Body Jewellery cannot be returned once opened.
Goods Damaged In Transit
We make every effort to ensure our products arrive in good condition; however we cannot take responsibility for the performance of Canada Post or any other company selected to deliver your goods.
Incorrect Goods Supplied to You
We make every effort to supply you with the products you have ordered; however if you receive goods which you believe you have not ordered then you are required to notify us in writing within 48 hours of receiving those goods. We will ask you to return the incorrect product to us. Once we have received your return we will send you the correct product (subject to availability) without further charge.